BUILD BETTER CONNECTIONS AND GET CLOSER TO YOUR CUSTOMERS WITH OUR CARELINE CENTER

Support your business by communicating using CARELINE CENTER and connect with your customers using their favorite channels. CARELINE CENTER fulfills your needs for customer service which include call center, SMS, live chat, email, social media messaging, contact center management, professional agent, and infrastructure.

SERVICE

Use CARELINE CENTER to support your needs to connect with your customers. Give an unforgettable experience to your customers when implementing your customer loyalty program, campaign or promotion, and customer brand engagement with our CARELINE CENTER.


Professional Agent

Improve your relationship with your customers and build good interactions with them using our well-trained and professional agents. Our agents will support you in Telemarketing, Customer Service Handling, Social Media Support, Comments Survey or Feedback, and any other customer service skills.

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Advanced Technology

CARELINE CENTER uses an advanced technology to improve your communication with your customers, such as Help Desk Application, Automatic Call Distribution (ACD), Automatic Outbound Distribution, Interactive Voice Response (IVR), Lyrical Scripting, SIP Trunking, Voice Mail, Voice Recording, Call Blending, Call back Feature, Email Blast, SMS Broadcast, Live Chat, Social Media Apps, and Reporting.

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Contact Center Management

CARELINE CENTER is supported by Contact Center Management which will be adjusted according to your needs, such as SLA Management, Business Hours Handle, Agent Terms, Ticketing System, Case Monitoring, and Reporting Information. Manage your customers better in a more systematic way with CARELINE CENTER.

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With our HELP DESK integrated system, get the best way to track and monitor your customers faster, and better.

CARELINE CENTER CHANNELS


Telephone


SMS


Email


Live Chat


Whatapp


Line


Facebook


Instagram


Twitter


Play Store

BRANDS WE WORK WITH

Brand campaigns & clients using our customer service

Kick-start increasing sales by
bringing customers back with member program now!

Try RIM TECHNOLOGY Digital Loyalty Reward System and see how loyalty rewards work
for your customers and your business.